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Hands holding a bubble and a face behind it

When your bubble starts to bend

When your bubble starts to bend At a conference on Friday, a speaker shared a Jack Welch quote: “When the rate of change outside an organization exceeds the rate of change inside, the end is near.” It was meant for ...
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The power of noticing

A lot of us say “well done” and think that is enough. I have done it myself. A quick “thanks”, a passing “good job”, a vague “I’m proud of you”. It’s kind, of course. But often too blurred to really ...
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Webinar cover image with title and date

Making training programmes work webinar series

*** This is now available on demand to members of the Learning Network. Watch here *** We are really excited about a 2 part webinar series about learning transfer, organised by the Learning Network: Making training programmes work. First up ...
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The end is where success begins

You already design for learning transfer. But transfer to what, exactly? It’s perfectly possible to create elegant transfer mechanisms — and still miss the point. Because transfer in the wrong direction is just as ineffective as no transfer at all. We ...
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Forget me not flower on blurred green background

The things you’ve quietly forgotten

The things you’ve quietly forgotten When her baby brother was born, four-year-old Sasha begged her parents to let her be alone with him. They hesitated, then finally agreed, leaving the door quietly ajar. Sasha tiptoed to the cradle, leaned over, ...
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Male speaker giving presentation. Rear view of unrecognized participants.

Training courses don’t change behaviour – Workflows do

If that title sounds provocative, good. It should. Because if you’re serious about behaviour change, you already know that most value is not created in the classroom or the LMS, but out there in the messy, busy reality of work ...
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Child's hand holding on to a man's hand

Who’s really holding whose hand?

I came across this little story recently, and it really made me stop and think, so I’m sharing it with you here. A little girl and her father were crossing a narrow bridge. The father was worried about his daughter’s ...
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Scrabble letter G and P with a gap between them for the missing A

Mind the knowing–doing gap

Mind the knowing–doing gap I was sitting in my GP’s waiting room recently and noticed a poster about healthy weight and healthy habits. It struck me that we all know what we “should” do. Exercise more.Eat better.Have that difficult conversation.Follow ...
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