Much workplace learning is still designed and delivered as a process of knowledge consumption. Courses, modules, videos and digital resources are designed to provide information, with an assumption that “consuming” information will lead to improved performance.
Learning technology is often positioned as a delivery system for content, yet it has the potential to do much more. It can become an active mechanism for shaping habits, prompting action, reinforcing application and supporting people in the flow of work. The challenge is not a lack of tools, but a lack of the right design intent…
