May 23, 2022

Turning management on its head

Drawing of a manager receiving feedback with smiley face buttons for bad average good

I was reminded recently of a way to look at management from a new perspective.

Think of management as a service you provide to the people on your team so they can get on and do the work. There are many things you provide to them, from administration to leadership, and ALL of it could be considered a service.

So, who gets to judge the quality of the management service you are providing?

Who judges the quality of any service? The recipients of the service; that’s who.

What do your team think of the quality of management service you are providing them?

Just for this week, consider all of your management acts to be a service to discerning customers, and notice how you might do things differently.

Imagine they hold up a score card after each interaction with you. What score would they give you?

If they really were a customer, would they want to come back?

So…

Do you just want to provide a basic service for low return?

Or do you want to provide a premier service for top returns?

My best wishes, Paul

Paul Matthews

CEO and Founder of People Alchemy

share this article:

Leave a Reply

Your email address will not be published. Required fields are marked *

This site uses Akismet to reduce spam. Learn how your comment data is processed.

related posts

The Learning Network Member Spotlight: Paul Matthews

Thanks to the Learning Network for featuring Paul on their Member Spotlight this month. “We still learn the same way ...
Read More

All I can do now, is all I can do now

Acceptance of an overfull to-do list is the first step in handling it. Railing against it won’t help; doing so ...
Read More
L&D Disrupt podcast with Paul Matthews cover image

L&D’s biggest challenges: shifting from content overload to real behaviour change

Paul is back on the L&D Disrupt podcast: in this new episode host Nelson Sivalingam and Paul dig deep into ...
Read More
Man stepping over a white line. Walking across the start line representing business and life start up concept. Top view.

Take that step

“As you start to walk on the way, the way appears. Clarity doesn’t come before action. It comes from action.” ...
Read More

search blog

Get your free weekly tip

You agree that we can keep a record of your details, and send you other occasional offers. See our Privacy Policy