May 23, 2022

Turning management on its head

Drawing of a manager receiving feedback with smiley face buttons for bad average good

I was reminded recently of a way to look at management from a new perspective.

Think of management as a service you provide to the people on your team so they can get on and do the work. There are many things you provide to them, from administration to leadership, and ALL of it could be considered a service.

So, who gets to judge the quality of the management service you are providing?

Who judges the quality of any service? The recipients of the service; that’s who.

What do your team think of the quality of management service you are providing them?

Just for this week, consider all of your management acts to be a service to discerning customers, and notice how you might do things differently.

Imagine they hold up a score card after each interaction with you. What score would they give you?

If they really were a customer, would they want to come back?


Do you just want to provide a basic service for low return?

Or do you want to provide a premier service for top returns?

My best wishes, Paul

Paul Matthews

CEO and Founder of People Alchemy

share this article:

Leave a Reply

Your email address will not be published. Required fields are marked *

This site uses Akismet to reduce spam. Learn how your comment data is processed.

related posts

How to do more in less time

Personal productivity is more about rhythm than perpetual motion. Working out when you are at your best is important.
Read More

Learning transfer: The difficulty with creating new habits

When we talk about learning transfer our desired outcome is that after employees learn something they will utilise that learning to do their jobs better. ...
Read More
a blue eye drawn with flowers

A trick with your eyes you can use to relax – instantly

Here is a very quick way to relax. It only takes a few moments to change your state using your peripheral vision. Let me explain.
Read More

Using magnets on your team

Do you remember playing around with magnets and iron filings? People in an organisation are like that - lining up and following invisible cultural forces. ...
Read More

search blog

Get your free weekly tip

You agree that we can keep a record of your details, and send you other occasional offers. See our Privacy Policy