May 23, 2022

Turning management on its head

Drawing of a manager receiving feedback with smiley face buttons for bad average good

I was reminded recently of a way to look at management from a new perspective.

Think of management as a service you provide to the people on your team so they can get on and do the work. There are many things you provide to them, from administration to leadership, and ALL of it could be considered a service.

So, who gets to judge the quality of the management service you are providing?

Who judges the quality of any service? The recipients of the service; that’s who.

What do your team think of the quality of management service you are providing them?

Just for this week, consider all of your management acts to be a service to discerning customers, and notice how you might do things differently.

Imagine they hold up a score card after each interaction with you. What score would they give you?

If they really were a customer, would they want to come back?

So…

Do you just want to provide a basic service for low return?

Or do you want to provide a premier service for top returns?

My best wishes, Paul

Paul Matthews

CEO and Founder of People Alchemy

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