July 21, 2019

Communication is the response we get

Looking into distance through transparent phone silhouette

I was reminded of this principle a few days ago watching a movie. From my perspective, as the watcher, I could see both sides of the story, but each character in the movie could only see their side and interpreted the same communication event very differently. Chaos ensued, but looking on as the watcher the chaos seemed avoidable and unnecessary.

In a way, both were right, and both were wrong.

Think of a current misunderstanding or argument that is ongoing in your life. What is your perspective, what could be their perspective, and what is the wider perspective?

If we communicate something by word or action, we need to look at the response we get to understand what the other person received after our communication passed through their filters and biases and beliefs. What they got and acted on may not be what we intended to send, hence the principle above.

By the way, we can’t expect people to change their filters to suit us, even if they could. If the response we get means the communication didn’t work, then it is up to us to communicate differently.

Here is some more on how your filters affect the communication you receive, and how other people’s filters affect the communications you send to them.

My best wishes, Paul

Paul Matthews

CEO and Founder of People Alchemy

share this article:

Leave a Reply

Your email address will not be published. Required fields are marked *

This site uses Akismet to reduce spam. Learn how your comment data is processed.

related posts

Rows of multi coloured chairs

Why the real test of any training isn’t what happens in the room

The title says it all really… We spend so much energy on training events themselves, but the ROI lives entirely ...
Read More

It’s not over until you quit

Most of us have a small pile of abandoned goals somewhere in the background. Not the dramatic failures. The quieter ...
Read More

Are you really that bad?

We’re very good at measuring ourselves against the wrong things. We compare our behind-the-scenes to other people’s highlight reels. We ...
Read More

The Business of Training: Learning Transfer

*** Here’s the recording if you missed it. Watch or listen on YouTube  *** Learning transfer is key to turning ...
Read More

search blog

Get your free weekly tip

You agree that we can keep a record of your details, and send you other occasional offers. See our Privacy Policy