July 21, 2019

Communication is the response we get

Looking into distance through transparent phone silhouette

I was reminded of this principle a few days ago watching a movie. From my perspective, as the watcher, I could see both sides of the story, but each character in the movie could only see their side and interpreted the same communication event very differently. Chaos ensued, but looking on as the watcher the chaos seemed avoidable and unnecessary.

In a way, both were right, and both were wrong.

Think of a current misunderstanding or argument that is ongoing in your life. What is your perspective, what could be their perspective, and what is the wider perspective?

If we communicate something by word or action, we need to look at the response we get to understand what the other person received after our communication passed through their filters and biases and beliefs. What they got and acted on may not be what we intended to send, hence the principle above.

By the way, we can’t expect people to change their filters to suit us, even if they could. If the response we get means the communication didn’t work, then it is up to us to communicate differently.

Here is some more on how your filters affect the communication you receive, and how other people’s filters affect the communications you send to them.

My best wishes, Paul

Paul Matthews

CEO and Founder of People Alchemy

share this article:

Share on twitter
Share on linkedin
Share on facebook
Share on whatsapp
Share on email
Share on tumblr

Leave a Reply

Your email address will not be published. Required fields are marked *

This site uses Akismet to reduce spam. Learn how your comment data is processed.

related posts

Ginger kitten reflection male lion

Are you an exception to the rule?

The Peter Principle: “In time, every post tends to be occupied by an employee who is incompetent to carry out …

Read More
Car in pit stop

Why ‘pit stop thinking’ is what L&D needs now

During the current crisis, organisations have taken one of two approaches to adapt their L&D offering, with varying degrees of …

Read More
Huge elephant

It matters how you eat an elephant

For as long as I can remember, I have known about the advice to ‘eat an elephant one bite at …

Read More
Gorilla thinking

Changing the lie

“If you never change your mind, why have one?” Edward de Bono This got me thinking, which changed my mind. …

Read More

search blog

Get your free weekly tip

You agree that we can keep a record of your details, and send you other occasional offers. See our Privacy Policy